Refund & Cancellation Policy

1. Cancelling a booking

You can cancel or reschedule a service visit at no cost by calling or messaging us before the technician leaves for your location. If the technician has already reached your address, the visit/diagnosis charge may apply.

2. Service complaints

If the same problem returns within the warranty period mentioned on your bill, contact us and we will revisit and fix it free of charge (subject to the warranty terms).

3. Refunds

• If a fitted part is found defective within its warranty period, we will replace it free of charge.
• If we are unable to fix the problem after you have paid for a repair, the repair labour charge is refunded (the visit/diagnosis charge is not refundable).
• AMC fees can be refunded in full within 7 days of purchase if no visit has been availed. After that, AMC fees are non-refundable.
• Approved refunds are made to the original payment method (UPI/bank transfer or cash) within 7 working days.

4. Contact

Phone: +91 91426 08235 · Email: info@rocarepatna.in

Last updated: October 2026